FAQ
Questions answered
Payments are processed securely via Flutterwave. The full amount is charged when you book, for in-shop and home-service bookings alike.
What happens if a barber cancels?
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You get a full refund, booking fee included, to your card or your Skodz wallet, and you can book another barber straight away. The same applies if your barber declines or doesn't confirm within 24 hours.
Is home service available everywhere?
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Home service is available with barbers who have opted in. Each barber sets their own travel radius and fee. You can filter for home service barbers on the explore screen.
How do I join as a barber?
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Download the app, sign up as a barber, complete your profile, and submit your ID for verification. Once approved (24–48 hours), you'll be live on the platform.
What is the platform fee?
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In Nigeria, Skodz charges ₦100 per completed booking: ₦100 is added to the customer's total and ₦100 is deducted from the barber's payout. In other countries it is a similar small amount in local currency, shown at checkout. No subscriptions. No percentages. No surprises.
Which cities is Skodz available in?
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Skodz is live across Nigeria, from Lagos, Abuja and Port Harcourt to Ibadan, Benin City, Owerri and beyond, with barbers in Ghana, Zambia, Cameroon, South Africa, Côte d'Ivoire, Benin, Rwanda and Zimbabwe on the platform too.
Pro is a free status level, not a paid plan. You reach it automatically after 10 completed bookings, and it shows on your profile.
Black is a free, invitation-only status level that Skodz gives to a small number of customers. It can't be bought. Black members can request concierge booking from their profile.
How do I partner with Skodz?
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Email your proposal to
hello@skodz.com, or use the form on our
partners page. We work with grooming brands, barbershops, academies, payments and media partners, and businesses that want grooming for their staff or guests.