Bookings
Cancel, reschedule, no-show
Payments & Refunds
Charges, refunds, payouts
My Account
Password, profile, data
Barber Profile
Verification, earnings, listings
Reach us directly
No ticket queue. No bots. Real people — Mon–Sat, 8am–8pm WAT.
Email
support@skodz.com
We typically respond within 24 hours.
WhatsApp
Chat with us on WhatsApp
Fastest response during business hours.
Common questions
How do I cancel a booking?
Open the Skodz app → My Bookings → select the booking → Cancel. Cancellations made more than 2 hours before the appointment receive a full refund.
When will I receive my refund?
Refunds are processed within 3–5 business days back to your original payment method via Flutterwave.
My barber didn't show up. What do I do?
Email support@skodz.com immediately with your booking reference. We'll issue a full refund and apply a credit to your next booking within 24 hours.
How do I reset my password?
On the login screen, tap "Forgot password" and enter your email address. You'll receive a reset link within a few minutes.
How do I delete my account or data?
Visit skodz.com/delete-data or email support@skodz.com with the subject "Delete my account". We'll process your request within 7 days.
I'm a barber — how do I contact payout support?
Email support@skodz.com with your barber profile name and booking reference. Payout queries are handled within 1 business day.